Frequently Asked Questions

Online Orders

Do you ship internationally?

We currently only offer shipping within Canada. For Canadian orders, cost and delivery times may vary depending on your location. Please check our Shipping page for more details.

How can I place an order?

Placing an order through the TSURU online fishing store is a very simple process. Simply browse our website, select your desired fishing products, and add them to your cart. Then, proceed to the checkout and enter your shipping details and payment information. Once completed, you will receive a confirmation email and tracking number for your order. All that is left to do is to wait for the thrill of unboxing your superior durability products!

What payment methods do you accept?

We accept various payment methods, including credit/debit cards (Visa/Mastercard) and secure online payment gateways. All transactions are handled with the highest level of security. Financial and personnel details are encrypted to protect your sensitive information and comply with the Payment Card Industry Data Security Standards (PCI DSS).

What is your return policy?

We have a hassle-free return policy. If you are not satisfied with your purchase, visit our Returns page or contact us within 15 days of receiving your order for instructions on returns and exchanges.

Can I modify or cancel my order after placing it?

Once an order is confirmed, modifications or cancellations may not be possible. Please review your order carefully before completing the purchase.

How can I contact customer support?

For any questions or assistance, fill the contact form on our Contact Us page, or you can reach our customer support team at We pride ourselves in responding promptly to your inquiries!

Wholesale Orders

Do you offer wholesale options fo your fishing products?

Yes, we do! We welcome wholesale partnerships and offer exclusive benefits for businesses looking to stock our superior durability/innovative fishing products. Obtain your wholesale inquiry form by contacting our team at to begin you wholesale journey with TSURU!

What benefits do wholesale partners enjoy?

Our wholesale partners enjoy exclusive discounts, bulk pricing, and priority acces to new products. TSURU is committed to fostering a mutually beneficial relationship that helps your business thrive.

Is there a minimum order quantity (MOQ) for wholesale purchases?

Yes, we have a minimum order quantity to ensure the efficiency or our wholesale process. Contact our wholesale team to discuss your specific needs and find he best arrangement for your business.

Are customization options available for wholesale orders?

Absolutely! We offer customization options for certain products on wholesale orders. Discuss your requirements with our team, and we'll work together to tailor our fishing products to meet your business needs.

How is hipping handled ofr wholesale orders?

Shipping for wholesale orders is managed with care to ensire timely and secure delivery. Our team will provide you with shipping options and associated costs based on your location and order size.

Can I request samples before placing a wholesale order?

Of course! We understand the importance of evaluating our products. Contact our wholesale team to discuss sample options, and we'll arrange for you to experience our quality firsthand.

Is there a specific contact point for wholesale inquiries?

For all wholesale-related inquiries, you can contact our dedicated wholesale team through We are ready to assist you and provide the information you need to kickstart our wholesale partnership!

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