Shipping
RETURNS & REFUNDS
We stand behind what we make.
At TSURU, we care about the quality of every product that carries our name.
If something isn't right with your order, we're here to help. Because our fishing gear and made-on-demand merchandise are fulfilled differently, return conditions vary by product type.
FISHING GEAR
Changed your mind? No problem.
Eligible TSURU fishing gear can be returned within 15 days of delivery.
To be eligible for a return, your item must be:
-Unused
-In its original condition
-In its original packaging
-Accompanied by proof of purchase
To start a return, contact us at services@tsuru.ca with your order number before sending anything back.
Once your return has been approved, we'll provide you with the necessary return instructions.
Return Shipping
Unless the product arrived damaged, defective, or incorrect, return shipping costs are the responsibility of the customer.
We recommend using a trackable shipping service when returning your order.
Original shipping charges are non-refundable unless the return is the result of an error on our part.
APPAREL & MERCHANDISE
TSURU apparel and merchandise is made specifically for you when you place your order.
Because these products are made on demand, returns and exchanges for reasons such as ordering the wrong size, choosing the wrong colour, or simply changing your mind may not be accepted.
Please review product descriptions and sizing information carefully before placing your order.
Something Wrong With Your Order?
If your merchandise arrives damaged, defective, misprinted, or incorrect, contact us as soon as possible at services@tsuru.ca.
Include your:
-Order number
-Description of the issue
-Clear photos showing the problem
We'll review the situation and work with you to find the appropriate solution.
DAMAGED OR INCORRECT FISHING GEAR
We inspect our products carefully, but if your fishing gear arrives damaged, defective, or different from what you ordered, let us know.
Contact services@tsuru.ca with your order number and photos of the product and packaging.
We'll review the issue and make it right.
REFUNDS
Once an eligible return has been received and inspected, we'll notify you of the status of your refund.
Approved refunds will be issued to your original method of payment.
Please allow several business days for the refund to appear after it has been processed. Processing times may vary depending on your bank or payment provider.
NON-RETURNABLE ITEMS
Certain products cannot be returned unless they arrive damaged, defective, or incorrect. These may include:
-Made-on-demand apparel and merchandise
-Personalized or custom-made products
-Used products
-Products returned without their original packaging
-Gift cards
NEED A HAND?
Not sure whether your order qualifies for a return?
Talk to us before sending anything back.
Contact us at services@tsuru.ca or fill the information below with your order number and we'll help you find the right solution.