Returns

At TSURU, we strive to provide our customers with the highest durability and quality fishing products. However, if for any reason you are not completely satisfied with your purchase, we offer a 15-day return policy.

Here are the key details of our return policy:

• Timeframe: You have 15 days from the date of purchase to initiate a return.
• Eligibility: To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.
• Return Process: To initiate a return, please contact our customer service team within the 15-day timeframe. They will guide you through the return process and provide you with a return authorization number.
• Return Shipping: The customer is responsible for the cost of return shipping. We recommend using a trackable shipping method to ensure the safe return of the item.
• Refund: Once we receive the returned item and verify its condition, we will process your refund. Please note that it may take up to 5 business days for the refund to be reflected in your account.
• Exclusions: Please note that certain items, such as personalized or custom-made rigs, are not eligible for return unless they are defective or damaged upon arrival.
• Customer Satisfaction: Your satisfaction is our top priority. If you have any concerns or questions regarding your purchase, please don't hesitate to reach out to our customer service team. We are here to assist you.

Thank you for choosing TSURU for your fishing rig needs. We appreciate your business and look forward to serving you again in the future!